Question
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ATOS
IN
Last activity: 12 Jun 2023 10:28 EDT
Email Account is not working
In Pega 8.6.2, we have configured the email account with gmail & yahoo, where we tried with different ports 465/589/25 to establish the connection. But it failed to do it. Even after verifying it at email account level with different options (i.e 2 step verification disable, less secure app authentication at security ), there is no change in connection establishment.
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Accepted Solution
Updated: 12 Jun 2023 10:28 EDT
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Lantiqx
IN
@Hemalatha_Medarametl Email Provider should be Gmail instead custom
Updated: 8 Jul 2022 9:03 EDT
![](https://accounts.pega.com/sites/default/files/styles/user_image/public/2023-07/14d31eeb-c94f-43d9-81c5-95b1de4e2f3d.jpg?itok=55BvBaEM)
![](https://accounts.pega.com/sites/default/files/styles/user_image/public/2023-07/14d31eeb-c94f-43d9-81c5-95b1de4e2f3d.jpg?itok=55BvBaEM)
Lventur
US
Gmail has stopped less secured feature based access. If you want to use gmail in email account then please follow the steps mentioned in attached image.
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Rajesh Nelavalli Mythreye V Saru Mathi Glen Caldwell Krishna Nidri and 2 More
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ATOS
IN
@Gunasekaran Baskaran Thanks for suggestion
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Lantiqx
IN
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Verizon
IN
I have tried with above configurations mentioned.But still i face below issue. Can you please let me know what can be root cause of issue. I have nabled 2 step authentication and app password and updated password in email account rule.
Accepted Solution
Updated: 12 Jun 2023 10:28 EDT
![](/profiles/pega_profile/modules/pega_user_image/assets/user-icon.png)
![](/profiles/pega_profile/modules/pega_user_image/assets/user-icon.png)
Lantiqx
IN
@Hemalatha_Medarametl Email Provider should be Gmail instead custom
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Hemalatha Medarametla
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Verizon
IN
![](/profiles/pega_profile/modules/pega_user_image/assets/user-icon.png)
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Lantiqx
IN
@Hemalatha_Medarametl Can you mark it as accepted solution
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Infosys Ltd
IN
@Hemalatha_Medarametl i tried but still i am getting the failure message.