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Question

 Subhash K (SubhashK7107)
TCS

TCS
IN
SubhashK7107 Member since 2016 12 posts
TCS
Posted: Aug 23, 2022
Last activity: Aug 27, 2022
Posted: 23 Aug 2022 17:01 EDT
Last activity: 27 Aug 2022 15:21 EDT
Closed
Solved

Email Account Connectivity Issue

I am using Pega Personal Edition v8.7. I tried to configure email account with Gmail but the connection is failure even though the credentials are valid. I tried only STMP configuration and below are the error details in the application. No error captured in pega logs.

Sender

Overall result

Status

Fail:Configuration

Message

Disconnect not attempted.

Steps performed

 

Step

Result

Establish session for email server

Success

Obtain transport object

Fail

Connect to email server

Not attempted

Disconnect

Not attempted
Show More

I am using Pega Personal Edition v8.7. I tried to configure email account with Gmail but the connection is failure even though the credentials are valid. I tried only STMP configuration and below are the error details in the application. No error captured in pega logs.

Sender

Overall result

Status

Fail:Configuration

Message

Disconnect not attempted.

Steps performed

 

Step

Result

Establish session for email server

Success

Obtain transport object

Fail

Connect to email server

Not attempted

Disconnect

Not attempted

Components tested

 

Description

Value

Port

587

Email_Address

Proprietary information hidden

Email_Server

smtp.gmail.com

Protocol

SMTP

User_ID

Proprietary information hidden

Debugging information

Date and time

8/23/22 4:58 PM

Details

DEBUG: setDebug: JavaMail version 1.5.5
DEBUG: getProvider() returning javax.mail.Provider[TRANSPORT,smtp,com.sun.mail.smtp.SMTPTransport,Oracle]
DEBUG SMTP: useEhlo true, useAuth true
DEBUG SMTP: trying to connect to host "smtp.gmail.com", port 587, isSSL false
220 smtp.gmail.com ESMTP a7-20020a170902ecc700b0016bef6f6903sm2420387plh.72 - gsmtp
DEBUG SMTP: connected to host "smtp.gmail.com", port: 587

EHLO DESKTOP-NQ3MPFH
250-smtp.gmail.com at your service, [ Proprietary information hidden]
250-SIZE 35882577
250-8BITMIME
250-STARTTLS
250-ENHANCEDSTATUSCODES
250-PIPELINING
250 SMTPUTF8
DEBUG SMTP: Found extension "SIZE", arg "35882577"
DEBUG SMTP: Found extension "8BITMIME", arg ""
DEBUG SMTP: Found extension "STARTTLS", arg ""
DEBUG SMTP: Found extension "ENHANCEDSTATUSCODES", arg ""
DEBUG SMTP: Found extension "PIPELINING", arg ""
DEBUG SMTP: Found extension "SMTPUTF8", arg ""
STARTTLS
220 2.0.0 Ready to start TLS
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Pega Platform 8.7
Email
Senior System Architect

Accepted Solution

Posted: 3 years ago
Updated: 3 years ago
Posted: 24 Aug 2022 4:13 EDT
Updated: 26 Aug 2022 14:48 EDT
Gunasekaran Baskaran (Gunasekaran Baskaran)
Lventur
Delivery Head [PEGA]
Lventur
IN

@SubhashK7107

Please follow the steps mentioned in below link to make Gmail email account connection work. Gmail stopped less secure app connection functionality so you need to follow the approach mentioned in below link..

Email Account is not working | Support Center (pega.com)

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Posted: 3 years ago
Updated: 3 years ago
Posted: 24 Aug 2022 2:10 EDT
Updated: 24 Aug 2022 2:11 EDT
Vinay Kumar Lingammagari (VinayKumarL16594575)
Accenture

Accenture
SG

Hi @SubhashK7107,

Did you enable account access for less secure apps ? if not please enable using below article and try.

https://support.google.com/accounts/answer/6010255?hl=en

Thanks,
Vinay

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Posted: 3 years ago
Posted: 24 Aug 2022 2:29 EDT
Nadimuthu Thangavel (Nadimuthu T)
TATA Consultancy Services
Associate Consultant
TATA Consultancy Services
IN

@SubhashK7107 Please perform the following steps

1. Please enable less secure app

2. Enable two factor authentication 

3. Set the App password 

4. Use app password in the PEGA Email Account configuration

 

 Check  property under SysAdmin\Dynamic System Settings that needs to be setup with true value

Pega-IntSvcs | Email/DisableSecuritySTARTTLS | true

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Accepted Solution

Posted: 3 years ago
Updated: 3 years ago
Posted: 24 Aug 2022 4:13 EDT
Updated: 26 Aug 2022 14:48 EDT
Gunasekaran Baskaran (Gunasekaran Baskaran)
Lventur
Delivery Head [PEGA]
Lventur
IN

@SubhashK7107

Please follow the steps mentioned in below link to make Gmail email account connection work. Gmail stopped less secure app connection functionality so you need to follow the approach mentioned in below link..

Email Account is not working | Support Center (pega.com)

To see attachments, please log in.

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