Question
TCS
IN
Last activity: 27 Aug 2022 15:21 EDT
Email Account Connectivity Issue
I am using Pega Personal Edition v8.7. I tried to configure email account with Gmail but the connection is failure even though the credentials are valid. I tried only STMP configuration and below are the error details in the application. No error captured in pega logs.
SenderOverall resultStatusFail:Configuration MessageDisconnect not attempted. Steps performed
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I am using Pega Personal Edition v8.7. I tried to configure email account with Gmail but the connection is failure even though the credentials are valid. I tried only STMP configuration and below are the error details in the application. No error captured in pega logs.
SenderOverall resultStatusFail:Configuration MessageDisconnect not attempted. Steps performed
Components tested
Debugging informationDate and time8/23/22 4:58 PM DetailsDEBUG: setDebug: JavaMail version 1.5.5 DEBUG: getProvider() returning javax.mail.Provider[TRANSPORT,smtp,com.sun.mail.smtp.SMTPTransport,Oracle] DEBUG SMTP: useEhlo true, useAuth true DEBUG SMTP: trying to connect to host "smtp.gmail.com", port 587, isSSL false 220 smtp.gmail.com ESMTP a7-20020a170902ecc700b0016bef6f6903sm2420387plh.72 - gsmtp DEBUG SMTP: connected to host "smtp.gmail.com", port: 587 EHLO DESKTOP-NQ3MPFH 250-smtp.gmail.com at your service, [ Proprietary information hidden] 250-SIZE 35882577 250-8BITMIME 250-STARTTLS 250-ENHANCEDSTATUSCODES 250-PIPELINING 250 SMTPUTF8 DEBUG SMTP: Found extension "SIZE", arg "35882577" DEBUG SMTP: Found extension "8BITMIME", arg "" DEBUG SMTP: Found extension "STARTTLS", arg "" DEBUG SMTP: Found extension "ENHANCEDSTATUSCODES", arg "" DEBUG SMTP: Found extension "PIPELINING", arg "" DEBUG SMTP: Found extension "SMTPUTF8", arg "" STARTTLS 220 2.0.0 Ready to start TLS |
Accepted Solution
Updated: 26 Aug 2022 14:48 EDT
Lventur
IN
Please follow the steps mentioned in below link to make Gmail email account connection work. Gmail stopped less secure app connection functionality so you need to follow the approach mentioned in below link..
Updated: 24 Aug 2022 2:11 EDT
Accenture
SG
Hi @SubhashK7107,
Did you enable account access for less secure apps ? if not please enable using below article and try.
https://support.google.com/accounts/answer/6010255?hl=en
Thanks, Vinay
TATA Consultancy Services
IN
@SubhashK7107 Please perform the following steps
1. Please enable less secure app
2. Enable two factor authentication
3. Set the App password
4. Use app password in the PEGA Email Account configuration
Check property under SysAdmin\Dynamic System Settings that needs to be setup with true value
Pega-IntSvcs | Email/DisableSecuritySTARTTLS | true
TCS
IN
@Nadimuthu T Thank you very much
Accepted Solution
Updated: 26 Aug 2022 14:48 EDT
Lventur
IN
Please follow the steps mentioned in below link to make Gmail email account connection work. Gmail stopped less secure app connection functionality so you need to follow the approach mentioned in below link..
TCS
IN
Thank you very much. I was trying hard in pega end without knowing the 2-step verification and app password creation in google account.
For other who are trying in personal edition, disable the antivirus during the configuration.