Email channel
I'm creating an email channel in 8.1.Email account was created and it is showing success. When i configure that email account in channel it is throwing error - Email account already used.
I created one more new email account still the same error is coming
someone help me to solve this one.
Thanks in advance
Vinoth
***Edited by Moderator Marissa to update platform capability tags****
Accepted Solution
Morgan Stanley
IN
Can you try deleting the email listener for the email account you're mentioning in Email Channel.
As email channel implicitly create email listener for the account you mention and if that listener is already present, it shows such error message.
Pegasystems Inc.
IN
Hi Vinoth,
Could you please try to trace this event and then check in which activity and in which step it is failing. There must be some validation which will be throwing this error, checking the activity might give you some idea why it is failing.
Regards,
Vikash
Pegasystems Inc.
IN
This error means the email account is used
- In some email channel on that system
- For case instantiation via email
In essence, there is an email listener that is using this email account to either create Email triage case or Service case.
Accepted Solution
Morgan Stanley
IN
Can you try deleting the email listener for the email account you're mentioning in Email Channel.
As email channel implicitly create email listener for the account you mention and if that listener is already present, it shows such error message.
Cognizant Technology Solutions
IN
Thank you so much. I just created basic email configuration without creating email listeners it is working now.
Regards
Vinoth