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 Vyas Raman Rao Loka (Vyas Raman Loka) OPTUM Vyas Raman Rao Loka
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Vyas Raman Loka Member since 2017 8 posts
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Posted: June 20, 2019
Last activity: August 29, 2019
Posted: 20 Jun 2019 3:02 EDT
Last activity: 29 Aug 2019 6:39 EDT
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How to Setup Email Channel and Text Extraction

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Hello,

I was trying to setup Email Channel I followed steps of configuration of Email Channel Pega community documentation.

But I'm having trouble to create a topic and use it for intelligent routing also the entity extraction to create custom entity types to extract and map to Work Object properties.

Can anyone who is familiar with the process of the setup help me in understanding how exactly it works.

Thanks,

Vyas Raman Loka.

Pega Customer Decision Hub Pega Platform Conversational Channels Data Integration Decision Management
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Posted: 3 years ago
Posted: 24 Jun 2019 6:02 EDT
Syed Shabbir Nawaz (nawas) PEGA Principal Engineer, Technical Support - 1:1 Customer Engagement
Pegasystems Inc.
IN

Hi Vyas,

Please check the below link if they are helpful.

https://community.pega.com/sites/default/files/help_v731/mcp/concepts/mcp-intelligent-email-routing-con.htm

https://community.pega.com/sites/default/files/help_v731/mcp/tasks/mcp-configuring-routing-rules-automatic-email-handling-tsk.htm
Posted: 2 years ago
Posted: 29 Aug 2019 6:39 EDT
Vikas Raidhan (VikasRaidhan) PEGA Senior Manager, Software Engineering, Customer Service Digital
Pegasystems Inc.
IN

Vyas, when you 'Add suggested case', a topic is automatically created in underlying taxonomy. You can then provide matching keywords on 'Text analysis' tab or 'Edit topics' dialog. For machine learning base models, you can add records in Training data tab and assign corresponding topic to that record and build models. You can add and train custom entities on 'Training data' tab itself. 

If you can elaborate on the problems you are facing, I will be able to help more.  

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