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Question

 Kirk Worthley (WORTK) Senior Decisioning Architect
Pegasystems Inc.
US
WORTK Member since 2012 2 posts
Posted: Dec 9, 2022
Last activity: Dec 21, 2022
Posted: 9 Dec 2022 17:16 EST
Last activity: 21 Dec 2022 4:43 EST
Closed

Customer Profile Viewer - Cannot find Customer Profile

When either looking up a customer from Customer Profile Viewer or selecting a customer directly from the Customer Data Set,  Customer Profile Viewer shows "No Customer Profile Selected". 

Customer Profile Viewer "No Profile Selected"

Customer is in the customer table/data set

Customer is in the Customer Data Set

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Pega Customer Decision Hub 8.7
Next Best Action
Healthcare and Life Sciences
Decisioning Architect

Posted: 2 years ago
Posted: 21 Dec 2022 4:43 EST
Raghukiran Shankhawaram (RaghuShankhawaram)
PEGA
Director, Software Engineering, 1:1 Customer Engagement
Pegasystems Inc.
IN

Hi Kirk,

Haveyou observed anh errors in the logs or while running tracer? I would be interested to debug the issue with you. Can you reach out and share the instance details so that we can take a closer look. 

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