Question
US
Last activity: 9 Jul 2025 21:40 EDT
Customer Profile Viewer not showing correct Filtered result
When running a persona in Customer Profile Viewer, when applying a filter to see Filtered/Passed results, UI is showing false/true options which is not expected. We are expecting filter options to show Filtered/Passed values.
Pegasystems Inc.
IN
@SunilV17504333 That's expected. The strategy returns a boolean property that indicates whether the offer is filtered or not. Based on the property value, true means "FILTERED" and false means "PASSED."
HCA Healthcare
US
@SunilV17504333 The issue in the Customer Profile Viewer is that when a persona is run and a filter is applied, it shows only "true" or "false" instead of the actual filtered or passed values. This usually happens because the filter is based on a boolean property like "isPassed" instead of using meaningful data fields. To fix this, check the filter configuration and make sure it's set to use the actual data properties you want to display, such as customer name, ID, or profile attributes. You may need to update the underlying property in the filter or adjust the source data used in the Customer Profile Viewer. Also, review the data model or report definition linked to the filter to ensure correct values are passed. This should help show the expected filtered results instead of just true/false.