We are trying to understand why one of out action is filtered out by NBA designer and to do so, we are using Customer Profile Viewer setting the "Explain filtering by feature" view provided OOTB.
We noticed that the action is filtered out because the column "Action limit exceeded" is true.
We suppose that it is something related to arbitration or outbound limits because if we modify the action setting Action Evaluation Criteria equals to "MANDATORY" it is not filtered out.
The problem is that we have no arbitration criteria defined in NBA designer, no contact policy defined either in NBA designer or on the action and a really simple eligibility condition on the action which is true for each customer we are using for the test.
Is there any other configuration we can check to explain why "Action limit exceeded" is true for that action?
@KiruthikaA we don't have outbound limits configured (in fact "Outbound limit exceeded" column is always false), but we are still having actions filtered out by "action limit exceeded" as per screenshot. What does it mean? What is filtering the actions? We couldn't find documentation about this column.
We also tried to delete engagement policies conditions for the group and the action, but nothing changed
If I export this table in excel, the column corresponding to "Action limit exceeded" is "IsTestModeFiltered". How can I disable the Test Mode?