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Question

 Maria Claret Ivankovich Brenes (MariaB85) BAC Credomatic
BAC Credomatic
CR
MariaB85 Member since 2018 2 posts
BAC Credomatic
Posted: Nov 30, 2022
Last activity: Dec 22, 2022
Posted: 30 Nov 2022 17:15 EST
Last activity: 22 Dec 2022 3:27 EST
Closed

Customize Outbound limits

Hello,

We currently manage a CDH for several countries, so we have a requirement where the Outbound limits are different per country. For example

 

Country Channel # of actions Time period
Guatemala Email 2 7 days
Panamá Email 5 7 days

How can we achieve this requirement?

***Edited by Moderator: Pooja Gadige to add capability tag***
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Pega Customer Decision Hub 8.7 Decision Management

Posted: 1 year ago
Posted: 22 Dec 2022 3:27 EST
Sankhadeep Banerjee (SanBan) Cognizant Technology Solutions Lead Decisioning Consultant & Lead System Architect
Cognizant Technology Solutions
GB

@MariaB85 If you are not 8.8 then you have to use conditions in strategy to limit actions per country.

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