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Question

 Priya Sridharan (PriyaS21)
Virtusa
Priya Sridharan
Virtusa
IN
PriyaS21 Member since 2020 5 posts
Virtusa
Posted: Jan 13, 2023
Last activity: Jan 18, 2023
Posted: 13 Jan 2023 9:07 EST
Last activity: 18 Jan 2023 15:01 EST
Closed

Action based OutBound Schedule Run

Hi Team,

In Pega CDH, we have multiple actions from various groups. For the Email Channel, we are currently running a daily outbound schedule to send eligible offers to customers. But now we want to divide the run based on actions, which is Few actions should run Weekdays and Weekends and few actions should only run on weekdays not to run on Weekends. Is there a simple way to accomplish this?

Thanks in advance.


***Edited by Moderator Marije to add Capability tags***
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Pega Customer Decision Hub 8.7
Dev/Designer Studio
Decision Management
Financial Services
Customer Service Developer

Posted: 1 year ago
Posted: 18 Jan 2023 15:01 EST
Saleem Abdelsayed (Saleem_A)
PEGA
Senior Director, Product Management, 1:1 Customer Engagement
Pegasystems Inc.
US

@PriyaS21 , The way I would model this is to have a flag on the action that indicated its availability for these weekend/weekday deliverability.  In either engagement policies or in an extension strategy filter the actions out based on when the action is being decisions as part of a run.  This does mean that all actions are decisioned every day, they are just quickly eliminated because of the day of the run.

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