Pega Marketing 8.4 Outbound Scheduler Run failure.
While running outbound scheduler, Scheduler run failed after processing 50% of the records, how ever files are not been generated for those 50% of the customers, is there any mechanism to restart the scheduler run from the point it failed to process data for rest of the customers?
***Edited by Moderator: Pooja Gadige to add platform capability tag***
I am hoping you fixed the actual problem of why the schedule failed in 50%.
Assuming that, you could potentially do the following I think:
1. Manually file finalize the first 50% of the records - you can do this from the file templates landing page by taking the "Finalize" action for that specific template (if there are many templates, you have to do that individually)
2. You can later re-start the failed outbound run by taking the "Restart" flow action from the failed outbound run. This would strart a new run for the remaining 50% of the customer and new file would be produced for that. The second 50% should automatically go into the file (no manual finalize needed)
Essentially you will end up getting 2 files for this.
If the runs are keep failing mid-way, you will have to probably reach out the Pega support to identify the actual root cause.
Hope that helps.