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Question

 Ruben Viggers (RUBENV30)
SoftServe
Senior System Architect
SoftServe
MX
RUBENV30 Member since 2017 5 posts
SoftServe
Posted: Mar 6, 2019
Last activity: Mar 8, 2019
Posted: 6 Mar 2019 14:07 EST
Last activity: 8 Mar 2019 6:52 EST
Closed
Solved

CTI Integration between Pega 8.1 and Cisco Unified CCX - Finesse

We are trying to establish an integration between Pega 8.1 and Finesse that is over CISCO Unified CCX 11.6 so

could you please list the steps we need to follow to configure the CTILink Finesse on PegaCall

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Pega Customer Service
Conversational Channels
Data Integration

Accepted Solution

Posted: 5 years ago
Posted: 6 Mar 2019 16:19 EST
Jessica Pisciotta (Jessica.P)
Victaulic Company
CMS -Bus Analytics & Innovations Mgr.
Victaulic Company
US

This is what i have for ref and preparation for the move to 8.1   We are presently working on trying to implement this on 7.4 along with the full launch of the platform for CS.

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