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Question

 Revathy G (RevathyG7005) Cognizant Technology Solutions
Cognizant Technology Solutions
IN
RevathyG7005 Member since 2018 2 posts
Cognizant Technology Solutions
Posted: Oct 9, 2019
Last activity: Oct 21, 2019
Posted: 9 Oct 2019 2:43 EDT
Last activity: 21 Oct 2019 5:31 EDT
Closed

CTI integration with Pega

I'm new to the concept of CTI integration with Pega. I have gone through pdn community regarding CTI configuration. Please help to get the open CTI link server host name, peripheral ID and port. Can someone illustrate brief in completing pega call configuration.

Thanks!

***Edited by Moderator: Lochan to update platform capability tags***

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Pega Customer Service Conversational Channels Dev/Designer Studio

Posted: 4 years ago
Posted: 19 Oct 2019 0:44 EDT
Sravani Mojjada (mojjs) PEGA Senior Engineer, Technical Support
Pegasystems Inc.
IN

Hi, 

to get the server details (ip and host name etc) you need to contact the Third party provider(Avaya  or cisco).

For configuring the CTI ,Please follow the configuration and Operations guide based on application version. It contains detailed explanation of Pega Call concepts: 

 https://community.pega.com/knowledgebase/products/call

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