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Question

 Venkatesh Raman (ROBOWARRIOR)
Cognizant Technology Solutions

Cognizant Technology Solutions
US
ROBOWARRIOR Member since 2011 10 posts
Cognizant Technology Solutions
Posted: May 4, 2019
Last activity: May 27, 2019
Posted: 4 May 2019 21:37 EDT
Last activity: 27 May 2019 11:48 EDT
Closed

Pega Call Integration with Open CTI

Hi,

Pega does not support Pega Call Integration with Enghouse CTI connect by default. It has to be done through Open CTI. There are some documents in pdn, but they dont detail how this can be done.

Is there any document which details how open CTI Integration can be acheived in Pega 8.

Thanks

Venkat

***Edited by Moderator: Lochan to update platform capability tags***

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Pega Customer Service
Conversational Channels

Posted: 5 years ago
Posted: 27 May 2019 9:46 EDT
Chandrasekhar Gollamudi VN (chandrasekhar_g)
PEGA
Senior Manager, Technical Support - Runtime Engine and Search
Pegasystems Inc.
IN

Hi,

Below link contains all Pega Call 8.1 related product release documentation. 

https://community.pega.com/knowledgebase/products/call

You can take a look into the "CTI integration with Pega CALL" part. 

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