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Question

 Srikanth Veeramalla (Srikanth_COFORGE)
Coforge Limited
Lead System Architect
Coforge Limited
US
Srikanth_COFORGE Member since 2011 2 posts
Coforge Limited
Posted: Feb 15, 2019
Last activity: Feb 19, 2019
Posted: 15 Feb 2019 1:28 EST
Last activity: 19 Feb 2019 14:07 EST
Closed

Pega CTI Implementation

Could some one help me on how to implement Pega CTI with Pega CALL with good examples

***Edited by Moderator Marissa to update platform capability tags****

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Posted: 6 years ago
Posted: 19 Feb 2019 9:14 EST
Chandrasekhar Gollamudi VN (chandrasekhar_g)
PEGA
Senior Manager, Technical Support - Runtime Engine and Search
Pegasystems Inc.
IN

Hi,

Pega call and CTI integration with Avaya aura contact center is available in below link :

https://community.pega.com/system/files/pdfs/CTIAvayaAACC_7.pdf

Pega call and CTI integration with cisco ICM is available in below link :

https://community.pega.com/system/files/pdfs/CTIengineCisco_5.pdf

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