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 Srikanth Veeramalla (Srikanth_COFORGE) Coforge Limited Pega Developer
Coforge Limited
US
Srikanth_COFORGE Member since 2011 2 posts
Coforge Limited
Posted: February 15, 2019
Last activity: February 19, 2019
Posted: 15 Feb 2019 1:28 EST
Last activity: 19 Feb 2019 14:07 EST
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Pega CTI Implementation

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Could some one help me on how to implement Pega CTI with Pega CALL with good examples

***Edited by Moderator Marissa to update platform capability tags****

Pega Customer Service Conversational Channels
Posted: 4 years ago
Posted: 19 Feb 2019 9:14 EST
Chandrasekhar Gollamudi VN (chandrasekhar_g) PEGA Senior Manager, Technical Support - Runtime Engine and Search
Pegasystems Inc.
IN
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Hi,

Pega call and CTI integration with Avaya aura contact center is available in below link :

https://community.pega.com/system/files/pdfs/CTIAvayaAACC_7.pdf

Pega call and CTI integration with cisco ICM is available in below link :

https://community.pega.com/system/files/pdfs/CTIengineCisco_5.pdf

We'd prefer it if you saw us at our best.

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