Skip to main content

This content is closed to future replies and is no longer being maintained or updated.
Links may no longer function. If you have a similar request, please write a new post.

Question

 RAHUL GHOSH (rahul.g)
Tech Mahindra Americas Inc

Tech Mahindra Americas Inc
CA
rahul.g Member since 2017 4 posts
Tech Mahindra Americas Inc
Posted: Apr 28, 2017
Last activity: May 8, 2017
Posted: 28 Apr 2017 13:22 EDT
Last activity: 8 May 2017 10:24 EDT
Closed
Solved

Cisco Finesse Support

Kindly advise if Cisco Finesse is supported by Pega Call 7.21 (packaged as part of CustomerService_7.21 ) or support starts from Pega Call 7.22 onward. Is there any strategy available to make it backward compatible to support earlier Pega Call version?

To see attachments, please log in.
Pega Customer Service

Accepted Solution

Posted: 7 years ago
Posted: 1 May 2017 11:24 EDT
Keith Whitehouse (Keith_W6)
PEGA
Fellow, Technical Support, Customer Service
Pegasystems Inc.
US

There is a plan for cisco finesse support in a future release of Pegacall.  I believe the plan will be to utilize the finesse web services.  I do not have an exact date. I would suggest you reach out to your Pega Account Executive and then can speak to the Pegacall product owner to get more specifics. 

 

Thank You.

To see attachments, please log in.

We'd prefer it if you saw us at our best.

Pega Collaboration Center has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice