Cisco Finesse v15 Support
Please share the timeline for when Pega will support integration with Cisco Finesse v15.
Updated: 11 Dec 2024 13:38 EST
Pegasystems Inc.
GB
@AlisonB90 did you carry out a PSC key word search?
Did you check the documentation? In which document are you looking for version-specific support?
I found the following carrying out a Cisco Finesse search:
Considerations for Cisco CTI links
Pega CTI cisco finesse integration through API
If you believe anything to be missing from the documentation, you can use the 'Feedback' icon located on the top right of the window to submit feedback to the team.
TTEC
US
@MarijeSchillern I don't see anything in the documentation you shared about when Pega integration will support CISCO Finesse V15.
Thanks,
Pegasystems Inc.
US
Correct me if I'm wrong, but in the table that @MarijeSchillern shared above in her reply, it appears that our requirements to use Cisco Finesse are versions 11.5 and higher.
HCA Healthcare
US
Currently, Pega has not officially announced support for Cisco Finesse version 15. Based on the latest information, Pega Call supports Cisco Finesse versions starting from 11.5 and higher. If you are looking for integration with Cisco Finesse v15, I recommend reaching out to Pega's support team or your Pega account manager for detailed information. They can confirm whether integration is planned and provide timelines for support. This ensures you have accurate and up-to-date details to plan your implementation effectively