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Question

 GOPI REDDY ILLURI (GOPIREDDY)
Inovar
Technical Lead
Inovar
SA
GOPIREDDY Member since 2016 19 posts
Inovar
Posted: Mar 8, 2022
Last activity: Mar 8, 2022
Posted: 8 Mar 2022 1:21 EST
Last activity: 8 Mar 2022 3:55 EST
Closed

PEGA Call 8.3 integration with CISCO(ICM/UCCE/Finesse)

Hi All,

We have a business requirement to enable the telephony feature from PEGA desktop applications.

As part of this integration, we are going to integrate with CISCO telephony systems using PEGA Call feature in PEGA Customer service application.

Hence i want to confirm that , do we need to import any external JDK files into PEGA to support CTI integration with CISCO from PEGA applications? I have not seen anything about this in the PEGA call implementation documents. Attached the same for your reference. 

If any body has implemented this CTI integration with CISCO from pega applications , could you please let me know ?

 

 

 

 

***Edited by Moderator: Pooja Gadige to add product details tag***
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Pega Customer Service 8.3
Pega Call
Agent-assisted Channels
Government
Lead System Architect

Posted: 2 years ago
Posted: 8 Mar 2022 3:53 EST
Pooja Gadige (PoojaGadige) Senior Knowledge Management Specialist, Technical Writer
Pegasystems Inc.
IN

Hello @GOPIREDDY

You might be interested to check out the posts below:

https://collaborate.pega.com/question/pega-integrated-cti-cisco-ucce-9x

https://collaborate.pega.com/question/cti-integration-between-pega-81-and-cisco-unified-ccx-finesse

Thank you!

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