Last activity: 18 May 2021 16:13 EDT
Pega CTI cisco finesse integration through API
I am working on integrating CISCO Finesse with Pega 8.3 for one our client, Our client is using API approach.
We can integrate CISCO Finesse with 3 ways.
1) API Req/Resp
2) Subscription Request/Events ( BOSH/WebSocket)
3) Subscription Requests/Events (XMPP). ( PEGA SUPPORTED )
The Question, is there a way to integrate Finesse with option #1 ?