TSYS is onboarding a client who use CISCO Finesse for CTI, We wants to know the BOSH connection and API connection in details. The application hosted in TSYS and run on chrome browser in client network. In this case ,
1. TSYS should need to raise a firewall ACL request for both BOSH and API port ?
2. Is the CTI Link uses java script for both BOSH and API ?
3. How the API request work ? the call initiate from PEGA (Server Side code) or java script (browser side script)?
4. How the agent status will get changed ?
5. Will the Finesse desktop use BOSH or API to work with CTI Link ?
Note:- We are using CTI type "local".