Question
BA Continuum India Private Ltd
IN
Last activity: 23 Feb 2023 0:33 EST
Http error appears when we hit PEGA Service REST API,
We have a Service REST API in PEGA. When we hit from external appln says Postman or Insomnia, it fails stating HTTP 500 error stating resourceaccess exception.
But if i save the Service Package, then i am able to access service rest from external appln. But it stays working for a while.
After few minutes, again HTTP error comes in.
Any help here.
***Edited by Moderator Marije to add Capability tags***
Bits In Glass
IN
The "ResourceAccess" exception in Pega usually indicates that the service REST API is failing due to some kind of authentication or authorization issue.
One possible cause of the issue could be the authentication token used by the external application to access the REST API. If the token is expired or invalid, Pega may reject the request with a ResourceAccess exception.
To troubleshoot the issue, you can try the following steps:
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Check the authentication configuration of the service REST API in Pega. Ensure that the authentication type is set correctly and the authentication mechanism is working properly.
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Check the logs in Pega to see if there are any error messages related to the ResourceAccess exception. The logs may provide more details about the cause of the issue.
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Verify the authentication token being used by the external application. Ensure that the token is valid and not expired. You can try generating a new token and see if that resolves the issue.
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Check if there are any firewall or network issues that may be preventing the external application from accessing the service REST API.
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If the issue persists, you may need to engage Pega support for further assistance. They can help you troubleshoot the issue and provide a resolution.