Hello Anusha,

I found the following content from one of our documents. Please check if it is helpful in creating ICM script

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To configure the application gateway to talk with the PRPC server follow the steps below:

• In the PegaCall Admin and Config window create the application gateway.  Assign it a port to use that is currently unused.
• Change the PRPC host/port on the ICM server
  • Log into the ICM server using an account with admin privileges
  • Open the file ApplicationGateway_Proxy_Config
  • Modify the Host and Port values at the top of the file.  Do not modify anything else in the file.  Save and close the file.
  • Right click on the file and select "Run as administrator".
  • It takes a few minutes for windows to pick up the changes.

Configuring an Application Gateway

The application gateway requires use of a VDN number on the switch.  The call is placed to VDN and the vector for the VDN has a adjunct routing call to the ICM server CTI link.

Here are the required configuration steps:

• Create the VDN that will be used to run the ICM script.
• Create the vector for the VDN.  The step "adjunct    routing link X" where X is the CTI link for the ICM server must be in the vector.  This step is the call to run the script.
• In the ICM configuration create the following:
  • Call Type using the Call Type List
  • Dialed Number for the VDN number created above.  Use the Dialed Number / Script Selector List
  • Application Gateway using the Application Gateway List
  • Add the VDN to the monitored devices on the Peripheral Gateway
• Create the routing script using the Script editor
  • Add the Application Gateway call as a Gateway node in the script.
  • Using the Call Type Manager in the script editor, select a Dial Number (the VDN) and add the script to it.
  • On the Schedules tab of the Call Type Manager select the Call Type and add the script to it.
  • Make the script Active
  • Test the script using the Call Tracer