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Question

 Arindam Chatterjee (ArindamChatterjee)
Aaseya IT Services Pvt. Ltd.

Aaseya IT Services Pvt. Ltd.
US
ArindamChatterjee Member since 2015 10 posts
Aaseya IT Services Pvt. Ltd.
Posted: Jun 24, 2019
Last activity: Jul 1, 2019
Posted: 24 Jun 2019 8:40 EDT
Last activity: 1 Jul 2019 7:59 EDT
Closed

Non Standard CTI Integration

We have a requirement for non standard (means outside the supported CTI environments as per https://community.pega.com/knowledgebase/cti-integration-pegacall). Question: Please comment if anyone having experience with such non standard implementations and what should we check in the CTI system to determine if the integration with the target CTI is if at all possible. Many Thanks.

***Edited by Moderator Marissa to update platform capability tags****

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Pega Customer Service
Data Integration

Posted: 5 years ago
Posted: 1 Jul 2019 7:59 EDT
Bob Ferguson (fergb) Principal Product Manager, Customer Service
Pegasystems Inc.
US

You should review the API(s) supported by your CTI provider to determine whether it is better suited for client (javascript) or server (Pega Connectors and Services) integration. 

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