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Question

 Apirut Siri (ApirutS9)
MFEC

MFEC
TH
ApirutS9 Member since 2016 6 posts
MFEC
Posted: Mar 29, 2019
Last activity: Apr 1, 2019
Posted: 29 Mar 2019 0:16 EDT
Last activity: 1 Apr 2019 9:18 EDT
Closed

Pega-Call 8.1 integrate with Cisco UCCX Error.

I have follow configuration Pega-Call from link as below.

https://community1.pega.com/system/files/Pega%20Call%20Config%20and%20Operations%20Guide%20CTI%20Link%20with%20Cisco%20Finesse%20CTI%208.1.pdf

Then I have problem when I try to use PegaCall integrate with Cisco UCCX. Pega alway warning error "OPENCTI_HTTP_ERROR_400 HTTP error 400: Bad request".

What am I config wrong?

Thank you.

***Edited by Moderator: Pallavi to update platform capability tags***

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Low-Code App Development
Data Integration

Posted: 5 years ago
Posted: 29 Mar 2019 5:14 EDT
Simon Chan (chans3)
PEGA
Senior Principal Engineer, Technical Support - 1:1 Customer Engagement
Pegasystems Inc.
GB

Can you enable CTI DEBUG, replicate the issue and attache the CTI Debug logfile?

Regards

Simon

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Posted: 5 years ago
Updated: 5 years ago
Posted: 1 Apr 2019 5:58 EDT
Updated: 1 Apr 2019 5:57 EDT
Simon Chan (chans3)
PEGA
Senior Principal Engineer, Technical Support - 1:1 Customer Engagement
Pegasystems Inc.
GB

Have a look at server bin directory

Regards

Simon

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