Question
Coforge
IN
Last activity: 8 Nov 2023 3:59 EST
Case ID sometime start with prefix+1 and sometimes prefix+1001
We upgraded application from 7.2 to 8.7, and we are observing below issue.
When we create case some times it is showing case ID with prefix+1 and sometimes prefix + 1001
Not sure what is happening, Can anyone help on this.
Thanks,
Kiran Kumar.
Accepted Solution
Updated: 8 Nov 2023 3:59 EST
Tata Consultancy Services
IN
Could you please refer below articles,
https://support.pega.com/discussion/case-id-generation-mechanism
https://support.pega.com/discussion/how-get-next-auto-increment-id-pega
https://support.pega.com/question/case-id-generating-random-number-instead-1-first-case
Thanks,
Ashok
Bits in Glass
IN
@KiranKumarLekkala this is because in the new case generation mechanism, the last case id is stored in application node not in Data-unique Id(old approach). So if you have 2 nodes the case which got created in node 1 could be c-1 and which got created in node 2 could be c-1001 based on the batch size. If batch size is 1000, then above one will be the creation mechanism. This is introduced to reduce the DB hits to improve the application performance and speed of case creation.