Question
American Express
GB
Last activity: 3 Nov 2021 8:54 EDT
Business logic workbasket routing on OOTB Approval shape
We are trying to configure an OOTB Approval flow shape to 'use business logic' on the 'route to' option. When we select the Decision Tree rule to use and save the rule, the Decision Tree value is lost from the rule. See screenshot. Using 'Route to work queue' option works ok and the value of the work queue is saved ok.
We have been able to use the same 'use business logic' and Decision Tree on normal Assignment shapes.
Any one else seen this issue?
Updated: 3 Nov 2021 8:54 EDT
Rulesware
PE
@ManishK59I think this is a bug in the system rules. I was able to replicate the problem.
Look this rule: pzResetEmailApprovalSetting (see Attachment "pzResetEmailApprovalSetting.png"), the last step is removing the selected DecisionTree because the property .pyRouteToType is empty. Why?
This is because the actual property in the dropdown is .pyApproverType not .pyRouteToType (see attachment "pyApproverType.png").
So, as a workaround, you can either:
- Private-edit and fix the step using the right condition .pyApproverType!="Use business logic" or simply
- Private-edit and disable the "remove" step (see the attachment "workaround.png") and try again (It works for me).
Don't forget to discard the private edit.
Note. If you don't see the "pz" rules you need to enable "diagnostic features":
- Click on your operator > Preferences (see attachment "diagnosticFeatures1.png")
- Check "Enable Diagnostic Features" (see attachment "diagnosticFeatures2.png")
and try the workaround again.
Please let me know if this works for you.