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Question

 Victor Sinapi (VictorS65)
adesso Schweiz AG
Software Engineer
adesso Schweiz AG
CH
VictorS65 Member since 2021 5 posts
adesso Schweiz AG
Posted: Apr 12, 2023
Last activity: Jun 2, 2023
Posted: 12 Apr 2023 0:31 EDT
Last activity: 2 Jun 2023 9:51 EDT
Solved

What are the functionalities of Pega Intelligent Virtual Assistant (IVA)?

I wanted to know what kind of operations IVA was capable of performing. Can it move a case, complete assignments? If a user asks for information that requires a database query, can it handle it? How is security handled?

***Edited by Moderator: Pooja Gadige to add capability tag***
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Pega Intelligent Virtual Assistant
Conversational Channels

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Accepted Solution

Posted: 2 years ago
Updated: 2 years ago
Posted: 12 Apr 2023 5:19 EDT
Updated: 2 Jun 2023 9:51 EDT
Marije Schillern (MarijeSchillern)
MOD
Senior Knowledge Management Specialist
Pegasystems Inc.
GB

@VictorS65 did you check the documentation?

Implementing an Intelligent Virtual Assistant for a conversational channel

Creating a Digital Messaging channel

Configuring Digital Messaging channel security

Also see our SME Developer Knowledge Share:

Accessing website data when using Pega Intelligent Virtual Assistant (IVA) for Web Messaging in Pega Platform 8.6

The documentation for Pega .8.8 can be found here.

 

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