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Question

 Apirut Siri (ApirutS9)
MFEC

MFEC
TH
ApirutS9 Member since 2016 6 posts
MFEC
Posted: Dec 24, 2019
Last activity: Dec 25, 2019
Posted: 24 Dec 2019 4:34 EST
Last activity: 25 Dec 2019 0:45 EST
Closed

Demo call popup Unknown caller and Customer360 not show any customer data.

Hi,

I prepare Demo project with Pega CRM for Insurance 8.3. Then I cannot use menu Demo screen pops. What do I miss configuration?

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Pega Customer Service

Posted: 4 years ago
Posted: 25 Dec 2019 0:45 EST
Praveen Palagani (palas3)
Pegasystems Inc.
Principal Technical Solutions Engineer
Pegasystems Inc.
IN

Hi Apirtu,

Thanks for posting the query. It seems that you have missed a few sample data jars that were provided as part of the CS for insurance framework package. Please install all the sample data jars which were mentioned in the installation guide (https://community.pega.com/knowledgebase/documents/pega-customer-service-insurance-and-pega-sales-automation-insurance-83) and check the use-case again.

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