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Question

 Chakravorty Amit (AMITTUTUN)
Capgemini

Capgemini
SE
AMITTUTUN Member since 2011 68 posts
Capgemini
Posted: Jan 9, 2017
Last activity: Jan 10, 2017
Posted: 9 Jan 2017 18:01 EST
Last activity: 10 Jan 2017 5:54 EST
Closed

Customer 360 view is not coming on opening a service case

I have open a call interaction and created a service case. Now the service case is routed to a workbasket and we close the interaction. Now when some user open that service case from the workbasket he is unable to view customer 360 view. Can we route the whole interaction in the workbasket as an alternative or any approach so that Customer 360 view is visble from service case?

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Pega Customer Service

Posted: 7 years ago
Posted: 10 Jan 2017 5:53 EST
Santanu Bhattacherjee (Santanu) Senior Manager, Cloud Engineering, Management Plane Services
Pegasystems Inc.
IN

Have you checked the behavior with the out of the box casysadmin account ? 

Also have you ran tracer to see the events invovled.

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