We are using Pega Customer Service version 7.2. As a part of our requirement we want to restrict the agents to only 3 tabs at a time. To implement this we have set the tab count to 3 in the dynamic container of the section rule CPMInteractionPortalWorkArea.
The issue that we are facing is though its restricting the tabs to three.When i am trying to open a fourth one instead of showing the maximum tabs open warning message its opening the fourth one in the first opened tab. this is confusing the user because there may be some unfinished work in the open tab which is now lost.
This sounds like a customer service specific issue. So there must be customer service code somewhere that is overriding this. Because my understanding is the default behavior behind the max tabs, should throw an alert and prevent any further action.
Posted: 5 years ago
Posted: 10 Aug 2018 8:34 EDT
sai muttavarapu (saiMuttavarapu)
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