Customer Service and Cosmos
We have our main Application on Cosmos UI, however we know that Pega CRM in general do not reflect Cosmos UI as per current release.
We would like to know what is the possibility of mixing those UI Kit controls with Cosmos UI in the same Application.
Also we would like to know when do we expect to have Cosmos framework applied to CRM (Specially Customer Service)
Pegasystems Inc.
US
Customer service has not yet been converted to Cosmos UI - Having said that all the flow actions that you created in your main application should render fine inside the Customer Service app - All the formats used in the CosmosSkin are also present in the UI-kit skin (pyEndUSer) which CS inherits from. So you will need to have 2 application stacks: your Main application running on Cosmos UI should include the Theme-Cosmos built on app and your CS app that you be based on the CustomerService app.
SoftServe
US
Hello Richard,
Following your response. Is there a way a Cosmos App (as of Pega 8.4.1) can leverage case types (or service cases) from a CS application?
We've trying to do a POC on adding a CS app as a built on application with no luck: we get some strange behavior in the User Portal (like no Settings > Theme) or missing the ability to import case types from the CS app.
Thanks for considering my question
Pegasystems Inc.
US
To use the CS services case, you need to include the whole CS App stack and it is based on ui-kit - Certainly you are picking up changes from the Perform harnesses and other sections from the CS layer and they are expected to work with ui-kit - it is possible to run such application but first make sure that Theme-Cosmos is at the top of the stack. You will have to withdraw some of the rules (harness / sections) from the CS Layer so that the rules from Theme-Cosmos are used. For the skin, you need to use a skin that inherits from CosmosSkin and not from CSEndUser skin.
for more details - https://collaborate.pega.com/discussion/migrating-existing-application-ui-kit-cosmos-ui and https://collaborate.pega.com/discussion/customizing-cosmos-application
Cognizant Technology Solutions
US
Hi,
Is there any future plan to convert the Customer Service UI to Cosmos ? In which version we can expect it ?
Thanks
Pegasystems Inc.
US
Hello, the conversion of the Customer Service portal is being done in phases. In 8.5, the Knowledge Management component was converted to be Cosmos compliant. In 8.6, the plan is to start the conversion of the remaining portal. It's very unlikely that the work will be completed in the 8.6 release. I would not guess as to when the entire conversion will be completed, but it is very highest on the priority list.
National Account Service Company
US
Thanks Amit,
Based on what you are referring i think it is safe to assume that Pega Customer Service for Healthcare is not going to adopt Cosmos UI until Pega 8.7. Is that a safe assumption?
Also, would you know once Pega Customer service is upgraded or starts adopting Cosmos UI (in Pega 8.7), what kind of effort will be required to upgrade a Customer service application running in Pega 7.2 to the newer Customer service application on Cosmos UI?