Skip to main content

This content is closed to future replies and is no longer being maintained or updated.
Links may no longer function. If you have a similar request, please write a new post.

Question

 sunil kumar behara (sunbehar)
HCL Technologies Ltd

HCL Technologies Ltd
US
sunbehar Member since 2017 6 posts
HCL Technologies Ltd
Posted: Jul 12, 2019
Last activity: Jul 31, 2019
Posted: 12 Jul 2019 3:08 EDT
Last activity: 31 Jul 2019 8:10 EDT
Closed

Customer service Custom Customer class

Hi,

How to enable the customer service to point to our custom customer class instead of OOTB pegadata-contact and how can we test to which customer class it is referring.

Please help us.

Thanks,
Sunil

To see attachments, please log in.
Pega Customer Service

Posted: 5 years ago
Posted: 31 Jul 2019 8:10 EDT
Carissa Wenhardt (CarissaW_GCS)
PEGA
Senior Principal Engineer, Technical Support, Industry Apps
Pegasystems Inc.
US

You can check the class settings by navigating to Customer Service > Settings > Class Settings
Update in Designer Studio. Click the Update button and it will open the Data Transform rule.

To see attachments, please log in.

We'd prefer it if you saw us at our best.

Pega Collaboration Center has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice