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Question

 Nixon George (NixonG75)
Blue Shield of California
Technical Program Director
Blue Shield of California
US
NixonG75 Member since 2020 3 posts
Blue Shield of California
Posted: Jul 21, 2016
Last activity: Jul 29, 2016
Posted: 21 Jul 2016 18:54 EDT
Last activity: 29 Jul 2016 12:42 EDT
Closed
Solved

Customer Service Auto-launch of Service Case

Hi,

I am using PegaCS 7.21. While working on Pega CS Intent tasks, I was trying to auto launch a service process on an intent-when condition. I noticed that the service process is instead listed in the Suggested (NBA) area. Irrespective of option chosen (Suggested, Queue or Quick-launch), its the same behavior. Is this functionality broken?

Thanks

***Updated by Moderator: Lochan. Removed user added Ask the Expert tag. Apologies for confusion, shouldn't have been an end-user option***

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Accepted Solution

Posted: 8 years ago
Posted: 29 Jul 2016 12:42 EDT
Nixon George (NixonG75)
Blue Shield of California
Technical Program Director
Blue Shield of California
US

Pega Support has provided a hotfix HFIX–28729 for this which solved the issue.

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Posted: 8 years ago
Posted: 22 Jul 2016 5:50 EDT
Hanisha Kanuri (HanishaK) Senior Principal Engineer - Technical Support- 1:1 Customer Engagement
Pegasystems Inc.
IN

Hi George,

Yes. Even I tried the same configuration and it is not working for Auto-launching an Intent. But it is working fine for 'Suggested Task' or other. It is going to be fixed in PegaCS 7.22.

Thank you,

Hanisha

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Posted: 8 years ago
Posted: 22 Jul 2016 10:21 EDT
Amit Patel (Amit_Patel)
PEGA
Senior Director of Engineering, Customer Service
Pegasystems Inc.
US

Hi Nixon, this is absolutely a bug. Please file an SR with GCS Support so that a hotfix can be provided. Is this reported by a customer or only seen by you ? 

thanks

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Posted: 8 years ago
Posted: 22 Jul 2016 16:48 EDT
Nixon George (NixonG75)
Blue Shield of California
Technical Program Director
Blue Shield of California
US

Hi Amit,

Thanks for your reply.

I noticed this while preparing for a demo. It's was not reported by any customer.

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Accepted Solution

Posted: 8 years ago
Posted: 29 Jul 2016 12:42 EDT
Nixon George (NixonG75)
Blue Shield of California
Technical Program Director
Blue Shield of California
US

Pega Support has provided a hotfix HFIX–28729 for this which solved the issue.

To see attachments, please log in.

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