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Question

 Dmitry Kolesnikov (Dima K) Knowledge Expert
Knowledge Expert
FR
Dima K Member since 2014 18 posts
Knowledge Expert
Posted: Apr 6, 2021
Last activity: Oct 17, 2022
Posted: 6 Apr 2021 9:37 EDT
Last activity: 17 Oct 2022 12:15 EDT
Closed

Hide Auto-Launch Intent Task from Add Task menu in Customer Service

Case has to be created on opening the interaction, but should be hidden from "Add task" menu. So it would be impossible for the user to manually initiate the task.

It works just fine when "Show in list of available tasks?" is checked. But when I try to hide it (by unchecking "show in list" or setting "Display when" to "Never") it doesn't auto-launch anymore.


***Edited by Moderator Marije to add Capability tags***
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Pega Customer Service 8.5 Case Management User Experience

  • David Bartak Raphaël TROLONGE
Posted: 2 years ago
Updated: 2 years ago
Posted: 28 Feb 2022 12:11 EST
Updated: 28 Feb 2022 13:31 EST
Amit Patel (Amit_Patel) PEGA Director, Customer Service
Pegasystems Inc.
US

@Adithyak7062 and @DmitryK7052, what version are you both on? I would like to verify this internally. Disabling the "Show in list" ideally should not prevent a task from being auto-launched.

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