Question
infosys
IN
Last activity: 16 Nov 2017 6:12 EST
Add task button not launching task
Hey All,
I then log in as the admin application and make a demo interaction call and select a client. The details are displayed. I then click on the 'Add tasks' button at the left panel and the task gets listed. but when i select a task and click on add task, the task is not launched, please help me out on the same
Thanks
***Updated by moderator: Lochan to add Categories***
infosys
IN
yes, it does have the same functionality like the casysadmin default operator id, In the post activity of a button there is script "launchTasksSelected" but i dn't see it getting executed.
Blue Rose Technologies GmbH
BE
Hi Priyanka,
Also let us know CS version at your end. Please check this link and confirm if the issue is same.
Regards,
Akshay
infosys
IN
Hey Akshay,
I am using CS version 07.22. yes, its the same issue, Kindly let me know the resolution for this issue. The section which is metioned is the link is using queueIntentTask as the functions.
Thanks,
Priyanka
Blue Rose Technologies GmbH
BE
Hi Priyanka,
If the issue is same, you need to raise SR with GCS and then the team will share the fix with you.
Regards,
Akshay
Updated: 14 Nov 2017 4:09 EST
J.P. Morgan Services India PVT Ltd
IN
what version are you using ?
Does your problem matches to the below SA Article?
https://community.pega.com/support/support-articles/add-tasks-does-not-launch-intents
J.P. Morgan Services India PVT Ltd
IN
Hi Priyanka,
As this is matching the issue you can raise a media request asking for the hot fix for your prpc/CS version by refering that link.
Pegasystems Inc.
US
If you open an SR, please reference this PSC post in your notes and then come back and let us know the SR ID so that we may track for you.
Thanks!