Question
HCL
IN
Last activity: 18 Oct 2022 13:17 EDT
pega 8.6.2 is autolaunch intent task function is working are not
pega 8.6.2 is auto launch intent task function is working are not
***Edited by Moderator Marije to change type from Pega Academy to Product***
Accepted Solution
Updated: 18 Oct 2022 13:17 EDT
Pegasystems Inc.
US
e@RajasekharN1860Usually, task suggestions work, but the clipboard state isn't quite what you expect. It's really just evaluating true/false logic when it comes down to it. Does the task suggestion work when it's not set to 'Auto-launch'? If not, start with that - likely something in the logic that is preventing the expression from resolving to true.
The software only auto-launches at the initial load of an interaction. So if the conditions aren't present until later in the interaction, the case won't auto-launch. From the doc:
"Intent Task rules allow the configuration of an automatic launch of a service process at the start of an interaction, based on a When condition defined in the Criteria tab."
Infosys Limited
IN
Could you please check if the activity: CPMEvaluenetIntentTask is customized at your end. If yes please try to revert it back to the OOTB version and try it once. Auto launch logic was maintained in this activity.
Also try to check the intent when conditions which are configured for the auto-launch actions are true or not?
HCL
IN
@P.Siva.Praveenwe checked in my application CPMEvaluenetIntentTask activity is OOTB we didn't customized it and we when condition is correctly Configured.
Accepted Solution
Updated: 18 Oct 2022 13:17 EDT
Pegasystems Inc.
US
e@RajasekharN1860Usually, task suggestions work, but the clipboard state isn't quite what you expect. It's really just evaluating true/false logic when it comes down to it. Does the task suggestion work when it's not set to 'Auto-launch'? If not, start with that - likely something in the logic that is preventing the expression from resolving to true.
The software only auto-launches at the initial load of an interaction. So if the conditions aren't present until later in the interaction, the case won't auto-launch. From the doc:
"Intent Task rules allow the configuration of an automatic launch of a service process at the start of an interaction, based on a When condition defined in the Criteria tab."