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Question

 Anand Pandey (AnandP17019846)
Nordea

Nordea
SE
AnandP17019846 Member since 2023 169 posts
Nordea
Posted: Dec 28, 2016
Last activity: Jan 4, 2017
Posted: 28 Dec 2016 8:35 EST
Last activity: 4 Jan 2017 5:12 EST
Closed
Solved

NBA in Pega Customer Service

May I know how NBA actions are populated in Pega  customer Service? For e.g. If I add new Intent task rule then how would Pega CS would consider this new task as the next best action? I need the answer in Layman's term as i have already visited the code but that was too complex to understand.

***Updated by moderator: Lochan to update Categories***

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Pega Customer Service
Decision Management

Accepted Solution

Posted: 7 years ago
Updated: 7 years ago
Posted: 29 Dec 2016 13:24 EST
Updated: 29 Dec 2016 13:41 EST
Rowland Stilwell (rowlandstilwell_gcs)
PEGA
Sr. Director, Service Assurance and TAM
Pegasystems Inc.
US

Hello,

The implementation guides cover this to some extent.

Section:

Defining Pega Marketing and next best action (NBA) adapter behavior.

https://docs-previous.pega.com/pega-customer-service-714-implementation-guide

Essentially in the landing page associated to you determine the conditions for which they will be present in the suggested intent area

 

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