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Question

 Tumati Srinivasarao (srinit)
DXC Luxoft
Senior Consultant
DXC Luxoft
IN
srinit Member since 2016 16 posts
DXC Luxoft
Posted: Feb 21, 2019
Last activity: Feb 27, 2019
Posted: 21 Feb 2019 4:14 EST
Last activity: 27 Feb 2019 8:33 EST
Closed

Existing interaction header is showing in customer 360 portal on opening a new interaction.

I have already opened few interactions and then I am trying to open a new interaction (phone call / research). During that time existing tab is selecting and that interaction header is shown. It is not reproducible every time. Did any one faced this issue ?

Pega version : 7.31

Appreciate if you can help me out on understanding the root cause.

Best regards,
Srinivas

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Posted: 5 years ago
Posted: 27 Feb 2019 8:33 EST
Tumati Srinivasarao (srinit)
DXC Luxoft
Senior Consultant
DXC Luxoft
IN

Hi,

It can be replicated by any user but for the same user every time it is not happening so I am wondering on what circumstances it is happening. 

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