Skip to main content

This content is closed to future replies and is no longer being maintained or updated.
Links may no longer function. If you have a similar request, please write a new post.

Question

 Bhushan Patil (BHUSHANPATIL)
AIG
Bhushan Patil
AIG
US
BHUSHANPATIL Member since 2008 51 posts
AIG
Posted: Feb 6, 2017
Last activity: Feb 28, 2019
Posted: 6 Feb 2017 23:19 EST
Last activity: 28 Feb 2019 13:32 EST
Closed

Launch CS call popup with API integration

With custom solution, how to launch CS call popup to specific session or browser session with API call?

***Updated by Moderator: Marissa to move from Product Support to Applications***



**Moderation Team has archived post**


This post has been archived for educational purposes. Contents and links will no longer be updated. If you have the same/similar question, please write a new post.

To see attachments, please log in.
Pega Customer Service

Posted: 8 years ago
Posted: 15 Feb 2017 19:34 EST
Ravi Prakash Reddy Kottakota (REDDR3)
PEGA
Fellow Application Architect, Applications Architecture & Shared Services
Pegasystems Inc.
IN

i think this is possible. Which version of customer service you are using?

the activity ChannelServices-Event-.PublishEvent may help you. this expects set of parameters, you can explore the usage of this activity in the system to start with.

To see attachments, please log in.

We'd prefer it if you saw us at our best.

Pega Collaboration Center has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice