Question
NewFold Digital
IN
Last activity: 8 Jul 2025 10:28 EDT
How to Add custom properties to Toaster popup for Calls and Chat In Constellation
How can additional properties be added to the Toaster pop-up screen in Constellation UI, specifically the one that appears for Pega calls/chats and currently allows for name, phone number, and verified fields, given that the view rules are not easily discoverable and the Toaster pop-up cannot be navigated to directly?
Accepted Solution
Updated: 1 Jul 2025 8:58 EDT
NewFold Digital
IN
@KumarMeesa1231
SOL :
We need to add the required properties in AdditionalFields page on SetStartingFieldsExtension activity (name, id and value).
Ref: AdditionalFields pagelist as present in CreateCallObjectFromEvent activity
Bannari Amman Institute of Technology
IN
@KumarMeesa1231 Where are we fetching the data ? I can see you are using D_LoadCutomerData will that differ from application to application ?
NewFold Digital
IN
@sainandhanA We are using our own D page (D_LoadCustomerData) to fetch the full name. pyName, isVerified, and channelMediaId are the OOTB configured properties, but we modified them to meet my requirements. Whatever properties are on the AdditionalFields pagelist, those are the customized properties (we can configure N number of properties to show in Toaster popup screen).
CallInteraction is the page we use to set up data when an interaction is created through Genesys chat or call.
Bannari Amman Institute of Technology
IN
@KumarMeesa1231 So do we need to create a Data Page separately? I need to set properties which is coming from Genesys.
Bannari Amman Institute of Technology
IN
@KumarMeesa1231from genesys i need to take few properties and map to my UI how can we do that and from where we can fetch the data ?