Question
Instellars Global Consulting
US
Last activity: 10 Jul 2025 1:40 EDT
Wrap Up button not visible on Research Interaction Case Header - Pega Customer Service (Constellation) '24.2
We have a requirement to enable Wrap up button for Research Interaction Case . We see the wrap button enabled for Interaction Cases but not for Research Interaction . Is there a way to enable Wrap up button for Research Interaction Case ?
Capgemini
FR
Hi @Kiran_Kumar_A,
We are having the exact same need. Did you get any solution on it ?
HCA Healthcare
US
In Pega Customer Service Constellation version 24.2, the "Wrap Up" button is shown by default only for Interaction cases, but not for Research Interaction cases. This is because Research Interaction is usually used for background tasks without a wrap-up process. If you need the Wrap Up button for Research Interaction, you can try customizing the case header view by editing the view and manually adding a button with the "Wrap up" action. Also, make sure the correct view configuration and data transform like pyInteractionCase is extended to support wrap-up. If these steps don’t help, it may be a platform limitation, and you can raise a support request with Pega to get further assistance or request a product enhancement