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Question

 Kanchana Gayani (KANCHANG)
Virtusa Corp.
Kanchana Gayani
Virtusa Corp.
LK
KANCHANG Member since 2008 4 posts
Virtusa Corp.
Posted: 2 days 7 hours ago
Last activity: 2 days 7 hours ago
Posted: 3 Jul 2025 0:14 EDT
Last activity: 3 Jul 2025 0:14 EDT

CLICK TO CALL feature in Pega Customer service constellation 24.2 version.

Hi,

 

I am using Amazon Connect link as CTI link set  up to create interactions in Pega Customer service constellation 24.2 version.

Is Click to call feature (in order to enable outbound calls), is available in this version?

 

please let me know or share your knowledge on this

TIA

 

thank you

Gayani

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Pega Customer Service '24.2
Pega Customer Service
Financial Services
Senior System Architect

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