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Question

 Sushma Itagi (SushmaI8)
Mindtree Ltd

Mindtree Ltd
IN
SushmaI8 Member since 2019 1 post
Mindtree Ltd
Posted: Nov 6, 2019
Last activity: Nov 6, 2019
Posted: 6 Nov 2019 7:14 EST
Last activity: 6 Nov 2019 8:57 EST
Closed

API Integrations with chatbot

Hi,

In Pega conversational webchat channel, is there any provision to integrate with 3rd party API for a user command or topic(intent).

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Pega Customer Service
Conversational Channels

Posted: 5 years ago
Updated: 5 years ago
Posted: 6 Nov 2019 8:32 EST
Updated: 6 Nov 2019 8:33 EST
Lochana Durgada Vijayakumar (Lochan_DV)
PEGA
Senior Manager, Knowledge Management
Pegasystems Inc.
IN

Hello!

I would like to invite you to post your questions related to Pega Chat, Chatbots on our Ask the Expert session that is now open to questions: Ask the Expert - Pega Customer Service with Amit Patel

Additionally, I came across this recent discussion related to your question: Chat API documentation

Hope this helps!

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Posted: 5 years ago
Posted: 6 Nov 2019 8:57 EST
Amit Patel (Amit_Patel)
PEGA
Senior Director of Engineering, Customer Service
Pegasystems Inc.
US

Hello, right now, the command and topic detection is only possible using Pega's text analytics. There's no way to integrate an external API for intent detection. The analytics are tightly integrated into the bot processing mechanism. 

Amit

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