Skip to main content

This content is closed to future replies and is no longer being maintained or updated.
Links may no longer function. If you have a similar request, please write a new post.

Question

 Chetana S Kalyani (ChetanaK)
Incessant technologies

Incessant technologies
AU
ChetanaK Member since 2015 2 posts
Incessant technologies
Posted: Dec 5, 2017
Last activity: Dec 12, 2017
Posted: 5 Dec 2017 2:52 EST
Last activity: 12 Dec 2017 9:06 EST
Closed

Web Chatbot Configuration in Pega CRM 7.3.1

In the Channel Interface landing page, we get Web Chat bot configuration ,in that under the Connection tab it asks for the Bot ID. So what should be configured in the Bot ID. Please see the screen shot and let me know.

***Edited by Moderator Marissa to update categories***

To see attachments, please log in.
Pega Customer Service
Conversational Channels

  • Gerardo Beria
Posted: 6 years ago
Posted: 5 Dec 2017 4:37 EST
Chetana S Kalyani (ChetanaK)
Incessant technologies

Incessant technologies
AU

Hi Sandeep,

Webchat bot is different from the Facebook Chat bot. This webchat bot is specific to the Pega CRM 7.3.1.

 

Thanks,

Chetana

 

To see attachments, please log in.
Posted: 6 years ago
Posted: 5 Dec 2017 4:13 EST
Mohammad Asif Hasan (Mohammad_Asif_Hasan)
EPAM Systems, Inc.
Mohammad Asif Hasan
EPAM Systems, Inc.
ES

Hi Chetana,

Thanks for posting this on PSC.

Below link is very informative and contains detailed implementation.

PDN Link:- https://collaborate.pega.com/question/pega-facebook-chatbot-integration

Please mark it as answered, if it helped you in your requirement.

Asif

To see attachments, please log in.
Posted: 6 years ago
Posted: 5 Dec 2017 5:09 EST
Mohammad Asif Hasan (Mohammad_Asif_Hasan)
EPAM Systems, Inc.
Mohammad Asif Hasan
EPAM Systems, Inc.
ES

Hi Chetana,

Apologies for the gaffe, as I mistook social networking(FB) as default. I don't have much idea but you can review this :- https://collaborate.pega.com/question/configuring-web-chatbot-crm-731

It may assists you. Anyways, it's just sharing knowledge either way. :) 

To see attachments, please log in.
Posted: 6 years ago
Posted: 12 Dec 2017 9:06 EST
Amit Patel (Amit_Patel)
PEGA
Senior Director of Engineering, Customer Service
Pegasystems Inc.
US

Hi Chetana, it's just an identifier. You can use a descriptive name or a number. Stick with letters and number and avoid special characters. 

Regards

Amit

To see attachments, please log in.

We'd prefer it if you saw us at our best.

Pega Collaboration Center has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice