Taxonomy error in web chatbot
We have a web chatbot channel configured where we are using Pega NLP generated Text Analyzer.
The channel was working fine until following error occurred.
- An exception occurred while reading/updating the taxonomy - No taxonomy source found
There have been no changes made in auto-generated text analyzer for this channel. However the decision data for it was corrupted somehow and now there is no taxonomy present inside it.
- Also we are not able to add any new response command and even modify the existing commands.
- When I go to Behavior>Text Analyzer>Pega NLP generated option, it is now showing me nothing.
Hope someone could help us in this regards.
Updated: 15 Feb 2019 4:32 EST
Taxonic B.V.
NL
I can get details if needed from log or clipboard. Please let me know what more details are needed?
Pegasystems Inc.
PL
Hi,
If you want to use PegaNLP analyzer, you need to have correct TextAnalyzer configured. If your autogenerated analyzer is corrupted and there's no Taxonomy there - it will not work.
If you don't need NLP - just remove it from analyzers list. The commands config should start to work.
If you need NLP - Please create new channel config, go to TA, go to Taxonomy and Save it as (with the same ID as broken analyzer has). Then - go to broken analyzer and reference the newly copied taxonomy. Then you can remove temporary channel.
Pegasystems Inc.
IN
From your query, it looks like Taxonomy got corrupted not the TA. Did someone try to update it manually or via Analytics portal?