Discussion
Pegasystems Inc.
US
Last activity: 29 Oct 2021 15:59 EDT
Ask the Expert - Pega Chatbot with Skye Perry
Join @perrs in this Ask the Expert session (18 October - 29 October) on all items pertaining to Pgea Chatbot!
Be sure to Favorite and Subscribe for updates! Post will open to Questions on the 18th!
Meet Skye: Hello, my name is Skye Perry. I’ve been at Pega for 5 years, spending that time focused on the development of our chatbot and voice assistant channels. I enjoy working hand-on with the product and have a special interest in chatbot authoring and conversational design.
Message from Skye: I’m excited to answer your questions and learn how you’re using our software.
Ask the Expert Rules
- Follow the Pega Collaboration Center's Guidelines
- This is not a Live Chat - Skye will reply to your questions over the course of the 2-week session (18th – 29th October)
- Questions should be clearly and succinctly expressed
- Questions should be of interest to many others in the audience
- Have fun!
Updated: 22 Oct 2021 16:05 EDT
Procter & Gamble
PH
Hi,
I was wondering if there's any full-fledged guide or if anyone can point me in the right direction on creating a chatbot in PEGA that interacts with an external API and is able to map user input to data being passed into requests to and from the API. I've seen a lot of posts/resources on creating REST integrations and on configuring local pega chatbots, but I'm having trouble connecting and applying the two concepts together, particularly with:
- Mapping user input from the chat to data records,
- Using that same data as the body of a request that the chatbot will then make to the external API,
- Using the data returned from these API calls for custom responses
I would greatly appreciate any help on this. Thanks.
***Edited by Moderator: Pallavi to move from Pega Academy to Product***
Pegasystems Inc.
US
@CobbieQ7 Hi! This is possible using a standard data page to setup the REST integration. Once this data page is setup, it can leveraged just like any case-level property within the chatbot conversation to surface dynamic data.
Updated: 22 Oct 2021 16:05 EDT
Areteans
IN
Hi team,
Has anyone implemented the chatbot & live agent chat interaction as a mobile solution?
Like the chat bot UI embedded in a native android app or something? I want to understand the UX/Performance challenges.
Thanks
Kamalesh
Pegasystems Inc.
US
@Kamalesh_mohanty We are releasing a mobile chat SDK in 8.7 to facilitate this.
Updated: 22 Oct 2021 16:05 EDT
Transavia
NL
We have implemented a web chatbot in our project. Now, our clients are asking for the OOTB reports on Webchatbot. I couldn't find any such reports. We are using Pega Customer Service 8.4.
https://community.pega.com/knowledgebase/documents/pega-customer-service-84-product-overview
The product overview file mentions Webchatbot Usage reporting in a table on page 5.
Can you please help me where can I find these Chatbot-specific reports?
Pegasystems Inc.
US
@Srikrishnakanth Reports can be built against the interaction case created for each chat session. These can be found at the Work-Channel-Interaction-WebChat class.
Conduent
IN
Hey Skye,
We have created a web chat channel in one of our applications. We are planning to migrate the channel to a self service application which resides on top of the main application. Is there a way to migrate the channel? Or do we have to create the complete channel from scratch?
Pegasystems Inc.
US
Hi @SaiB3514
You can migrate the channel by exporting the ruleset that the channel resides in (typically the top open ruleset available in the application) and import it into your new application.
Pegasystems Inc.
US
@MarissaRogers Thank you for all the great questions and discussions!
Pegasystems Inc.
US
Thank you to everyone who checked out this session of Ask the Expert on Pega Chatbot with Skye Perry @perrs!
Thank you Skye for taking the time to participate and be here for our users to answer their questions!
Check out our upcoming Ask the Expert sessions here!