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Question

 Vilmarie Baez (VilmarieB)
Oriental

Oriental
PR
VilmarieB Member since 2019 1 post
Oriental
Posted: Jul 23, 2019
Last activity: Jul 23, 2019
Posted: 23 Jul 2019 1:33 EDT
Last activity: 23 Jul 2019 4:29 EDT
Closed

Call interaction (pop up) in training demo not working

Call interaction demo for training exercises is not working. It’s suppose to generate a pop up (allowed in my device) but it takes me directly to the search option with out the call.

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Pega Customer Service
Conversational Channels

Posted: 6 years ago
Posted: 23 Jul 2019 4:29 EDT
Shiva Rakshith S (Rakshith) Technical Solutions Engineer
Pegasystems Inc.
IN

Hi,

Have you imported the Sample Data?

Try searching with 'connor' and create interaction case.

If not, in search screen->other actions, you have an option to create a new contact, followed by that you can create cases. 

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