Unable to identify incoming call pop up rule for Interaction case in Custome Service constellation application
We need to map the incoming caller name in the incoming call pop up in customer service for constellation application. To do that, we need to identify the UI rule and associated properties referred in that pop up. But in Customer Service for Constellation version 23.1.2, we are unable to find out the UI rules responsible for this pop up.
Pegasystems Inc.
GB
In Pega Call, the screen pop feature is used to display caller information. This information is mapped from your CTI provider. If you want to display the caller's name, you need to ensure that this information is provided by your CTI provider and mapped correctly in Pega Call. The specific UI rules responsible for the screen pop can vary based on your implementation, and you may need to customize them to display the caller's name.
To map the incoming caller name in the incoming call pop up in the Customer Service for Constellation application, you need to identify the UI rule and associated properties. In version 23.1.2, you can follow these troubleshooting steps:
1. Right-click anywhere on the page and select 'Inspect'.\
2. Click on 'Redux'.
3. Under 'Filter', click 'set property'.\n4. Click 'State', then expand 'data'
5. Expand 'app/primary_2/workarea_'.
6. Expand 'caseInfo > content' and then select the 'DialogShow' object.
7. In the 'DialogText' row, you can see the dialog that the system is rendering. If this is blank, you may need to set up a new dialog using the Configuration Manager portal.
Additionally, ensure that the 'pxEnableC11nDev' When Rule is enabled in Dev Studio
1. In the header of Dev Studio, search for 'pxEnableC11nDev' and open the rule.\
2. Click 'Private edit > Continue with private edit'.
3. Set the value to 'true' and click 'Save'
In Pega Call, the screen pop feature is used to display caller information. This information is mapped from your CTI provider. If you want to display the caller's name, you need to ensure that this information is provided by your CTI provider and mapped correctly in Pega Call. The specific UI rules responsible for the screen pop can vary based on your implementation, and you may need to customize them to display the caller's name.
To map the incoming caller name in the incoming call pop up in the Customer Service for Constellation application, you need to identify the UI rule and associated properties. In version 23.1.2, you can follow these troubleshooting steps:
1. Right-click anywhere on the page and select 'Inspect'.\
2. Click on 'Redux'.
3. Under 'Filter', click 'set property'.\n4. Click 'State', then expand 'data'
5. Expand 'app/primary_2/workarea_'.
6. Expand 'caseInfo > content' and then select the 'DialogShow' object.
7. In the 'DialogText' row, you can see the dialog that the system is rendering. If this is blank, you may need to set up a new dialog using the Configuration Manager portal.
Additionally, ensure that the 'pxEnableC11nDev' When Rule is enabled in Dev Studio
1. In the header of Dev Studio, search for 'pxEnableC11nDev' and open the rule.\
2. Click 'Private edit > Continue with private edit'.
3. Set the value to 'true' and click 'Save'
⚠ This is a GenAI-powered tool. All generated answers require validation against the provided references.
Troubleshooting tips for Customer Service for Constellation
Getting started with Pega Call > Adaptive screen pop
Running the Pega Call configuration wizard > Mapping call properties to the scre