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Question

 Nicolò Ghiotto (NicolòG3)
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NicolòG3 Member since 2020 9 posts
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Posted: Mar 18, 2021
Last activity: Mar 23, 2021
Posted: 18 Mar 2021 6:13 EDT
Last activity: 23 Mar 2021 6:39 EDT
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Customer Service - Amazon Connect | Outbound call Interaction from API

Hi,

in our Customer Service implementation, we are using Amazon Connect as IVR.  We are handling outbound calls through Amazon Connect API. Pega side they are considered Inbound calls, and so they generate Inbound-Interactions.

Does anybody knows which rules i should modify so that I can generate an outbound-interaction instead of inbound?

 

Thanks, Nicolò

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