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Question

 Raju Botu (botur)
Pegasystems Inc.
botur Member since 2018 3 posts
Posted: Sep 13, 2019
Last activity: Oct 7, 2019
Posted: 13 Sep 2019 11:14 EDT
Last activity: 7 Oct 2019 3:36 EDT
Closed
Solved

Amazon Connect - Pega Call Version 8.3 (Embedded Call Control Panel)

Hello All

We are trying to integrate our application built on CSFS Version 8.3 with Amazon Connect.

When i am configuring a new CTI Link - I don't see the option of "Amazon Connect" any more.

When i read through the latest implementation guide for 8.3, i found that i need to use - "Adding a new Amazon Native UI OpenCTI link.". I was able to do the integration and connectivity is working. But the problem is that CCP is not embedded in the browser, it comes as separate pop up window.

Is there anyway to implement the embedded CCP in version 8.3?

Regards

Raju Botu

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