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Question

 Srinivasa Rao Ancha (SriniAncha)
Capgemini Sverige AB
Srinivasa Rao Ancha
Capgemini Sverige AB
SE
SriniAncha Member since 2016 19 posts
Capgemini Sverige AB
Posted: Oct 4, 2018
Last activity: Oct 10, 2018
Posted: 4 Oct 2018 8:50 EDT
Last activity: 10 Oct 2018 10:23 EDT
Closed

Pega Call Pop UP is not coming

Hi,

We have configured the Pega Call in our application with Avaya Proprietary information hidden version successfully. Able to login with Agent id properly. While testing the incoming call, popup is not being displayed. But call is getting connected to Pega and it's being answered autommatically and status is getting changed to red.

Could you please suggest if any configuration would have missed for Popup screen?

Applicaiton is in 7.2.2 version.

Thanks,

Srini

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